We take your privacy seriously at winhq ph. This Privacy Policy explains exactly what personal information we collect, how we use it, who we share it with, and what rights you have as a player in the Philippines.
This Privacy Policy describes how winhq ph collects, processes, stores, and protects the personal information of players who register and use our online gaming platform at winhqph.app, including through our mobile app. It applies to all data collected from the point of registration onward.
By registering an account on winhq ph, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. This policy forms part of our overall Terms & Conditions, which you also agree to upon registration.
If you do not agree with how we handle personal data as described in this policy, please do not register or continue using the platform. You may contact our support team at any time for clarification before proceeding.
winhq ph collects personal information in several ways — directly from you during registration and account use, automatically through your interaction with our platform, and in some cases from third-party payment processors during transaction verification.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | Registration and KYC verification |
| Contact Data | Mobile number, email address | Registration and account updates |
| Financial Data | Bank account details, e-wallet reference, transaction amounts in PHP | Deposits and withdrawal requests |
| Account Activity | Login times, games played, bets placed, session duration | Continuous platform use |
| Device and Technical Data | IP address, browser type, device model, operating system | Each visit to the platform |
| Communication Data | Support chat logs, email correspondence | When you contact our support team |
We collect only the information that is necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data beyond what is required for responsible gaming tools you explicitly activate.
winhq ph uses your personal information to operate, maintain, and improve the platform, and to fulfil our obligations to you as a player. The specific purposes are:
We do not use your personal data for third-party marketing without your explicit consent, and we do not sell player data to unrelated third parties.
winhq ph employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
While we take significant steps to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — never share your password or OTP codes with anyone, and contact support immediately if you suspect your account has been accessed without your permission.
winhq ph uses cookies and similar technologies to operate the platform, maintain your session, and understand how players use the site. Cookies are small data files stored on your device when you visit our platform.
The types of cookies we use include:
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect some features of the platform. Your browser's help section provides instructions for managing cookie preferences on your specific device.
winhq ph retains your personal information for as long as your account is active and for a defined period afterward. The retention periods we apply are:
When data is no longer required for the purposes above, we delete or anonymise it in a secure manner. If you request account closure, we will advise you of the applicable retention period for your records at that time.
As a player on winhq ph, you have rights over your personal data. You can exercise these rights by contacting our support team at [email protected].
You can request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
If any personal information we hold is inaccurate or incomplete, you can request that we update it. Some changes may require identity re-verification before they take effect.
You may request deletion of your personal data. Note that we may be required to retain certain records for compliance and financial record-keeping purposes even after an account is closed.
You may object to certain uses of your personal data or ask us to restrict processing in specific circumstances. We will assess each request and respond with the outcome.
You can request your personal data in a structured, machine-readable format for transfer to another service provider, where this is technically feasible.
winhq ph is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under this age. Age verification is a required step in our account and withdrawal process — all players must submit valid proof of age before certain transactions are approved.
If we discover that a minor has registered an account, the account will be suspended immediately, all funds will be handled in accordance with our responsible gaming and fraud prevention protocols, and the personal data collected will be deleted as soon as it is no longer required for investigation purposes.
Parents and guardians who become aware that a minor may be using the platform are encouraged to contact us at [email protected] immediately so we can take appropriate action.
winhq ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable obligations. When we make material updates, we will notify registered players by email or through an on-screen notification in the platform before the changes take effect.
The date at the top of this page reflects when the policy was last revised. We encourage you to review the policy periodically, particularly if you are concerned about how your personal information is handled. Continued use of winhq ph after a revised policy takes effect constitutes your acceptance of the updated terms.
For any privacy-related questions, please reach out to us at [email protected]. We aim to respond to all enquiries within one business day.
Our Privacy Commitments
SSL encryption, OTP verification, and strict internal access controls protect your personal and financial information at every point of contact with the platform.
We do not sell your personal information to third parties for marketing or any other purpose. Data shared with service providers is strictly limited to what is needed to operate the platform.
KYC checks are clearly explained so you understand why documents are needed and how they are handled. Verification is a player protection measure, not just a compliance step.
You can access, correct, delete, or restrict your personal data at any time by contacting support. We treat these rights as genuine commitments, not formalities.
We keep your data only as long as necessary for platform operations and applicable record-keeping requirements. Data that is no longer needed is deleted or anonymised securely.
We notify you before material changes to this policy take effect, giving you time to review updates and decide whether you want to continue using winhq ph.
winhq ph was built for Filipino players — secure payments in PHP, encrypted data handling, and full account transparency. Create your free account and see the platform for yourself.